FERGOS

Privacy Policy


Effective Date: March 31, 2025

Last Updated: April 10, 2025

Contact Information:

1. Introduction

At Fergos Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with our automated services across Facebook Messenger, Instagram, Threads, and other integrated platforms. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our automated systems (e.g., messaging, direct interactions), we may collect:

  • Identification Data: Your name, username, profile ID, and other identifying details as provided by the social platform.

  • Contact Information: Email addresses, when voluntarily shared.

  • Message Content: The text, images, or other media you send.

  • Interaction Data: Data related to your interactions with our automated responses, such as button clicks and form responses.

2.2 Technical Data Automatically Collected

We may also automatically receive certain technical information from the platforms:

  • Device Information: Type of device, operating system, browser type, and language preferences.

  • Usage Data: Details about how and when you interact with our services.

  • Location Data: Approximate location data, if available and permitted by the platform.

2.3 Data from Third-Party Platforms

We process data made available by third-party platforms (e.g., Facebook, Instagram, Threads) in accordance with their respective privacy policies. This includes profile information and any other data you consent to share when interacting with our services.

3. How We Use Your Information

Your data is processed for the following purposes:

  • Service Delivery: To provide automated responses, customer support, and personalized user interactions.

  • Performance Analysis: To analyze interaction patterns and improve our automated workflows and overall service quality.

  • Communication: To send notifications, updates, and other communications relevant to your use of our services.

  • Compliance and Security: To ensure compliance with legal obligations and protect against unauthorized access or fraudulent activity.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: Where you have given explicit consent to process your data.

  • Legitimate Interest: To improve and optimize our services, provided that such processing does not override your rights.

  • Legal Obligations: As required to comply with applicable laws and regulations.

5. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party services (e.g., n8n, cloud storage, analytics) that assist in operating our services. These providers are bound by contractual agreements to protect your data.

  • Legal Authorities: If required by law or to protect our rights and interests.

6. Data Storage and Security

  • Storage: Your data is securely stored on servers with industry-standard security measures.

  • Encryption: We employ encryption methods to protect data during transmission and while at rest.

  • Access Control: Strict access controls are in place to ensure that only authorized personnel can access your information.

  • Práticas Avançadas de Segurança: Adotamos autenticação, controle de acesso, criptografia, e políticas de backups e logs para garantir integridade, disponibilidade e confidencialidade dos dados processados por nossas plataformas.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will take steps to delete or anonymize it securely.

8. Cookies and Tracking Technologies

While our automated systems do not directly deploy cookies, the social platforms we integrate with may use cookies and other tracking technologies. Please refer to the respective platform’s privacy policies for details on their use of cookies and tracking.

9. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. We take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy and relevant data protection laws.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request access to the data we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal data.

  • Objection: You may object to the processing of your data for certain purposes.

  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at fergosagency@gmail.com.

11. Compliance with LGPD

Estamos comprometidos com a conformidade com a Lei Geral de Proteção de Dados (Lei nº 13.709/2018 - LGPD), garantindo transparência, segurança e respeito aos direitos dos titulares de dados no Brasil.

12. Decisões Automatizadas

Os fluxos automatizados operados por nossa infraestrutura (incluindo chatbots, CRMs e sistemas de IA) são utilizados para fins operacionais, informativos e de conveniência. Não realizamos decisões automatizadas com efeitos legais ou significativos sem o devido consentimento e transparência.

13. Dados em Processos de Mentoria

As informações compartilhadas voluntariamente por clientes durante sessões de mentoria são tratadas com confidencialidade. Esses dados são utilizados exclusivamente para personalizar a experiência e orientar estrategicamente o cliente, sendo armazenados de forma segura e por tempo limitado.

14. Dados para Fins de Comunicação e Marketing

Utilizamos dados coletados para personalizar experiências, campanhas e conteúdos, inclusive em plataformas de terceiros (ex: Facebook Ads, Instagram, e-mail marketing), respeitando preferências de comunicação e opt-ins quando exigidos.

15. Dados de Crianças e Adolescentes

Nossos serviços não se destinam a menores de 18 anos. Não coletamos intencionalmente dados pessoais de crianças ou adolescentes. Caso identifiquemos que esses dados foram fornecidos sem consentimento dos responsáveis, tomaremos medidas para excluí-los imediatamente.

16. Respostas a Solicitações de Autoridades

Recebemos e analisamos cuidadosamente todas as solicitações de dados feitas por autoridades públicas ou legais. Nossas práticas incluem:

  • Análise de Legalidade: Toda solicitação é avaliada quanto à sua base legal antes de qualquer ação ser tomada.

  • Contestação de Pedidos Indevidos: Caso a solicitação não esteja devidamente fundamentada em lei, reservamo-nos o direito de contestá-la formalmente.

  • Minimização de Dados: Quando legalmente obrigados a fornecer informações, limitamos o fornecimento ao mínimo necessário para cumprir a solicitação.

  • Documentação Interna: Mantemos registros de todas as solicitações recebidas, incluindo os dados solicitados, as respostas fornecidas e o fundamento legal envolvido.

Essas medidas visam proteger os direitos dos usuários e garantir a conformidade com legislações como a LGPD e outras normas internacionais de proteção de dados.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. We encourage you to review this policy regularly. The most current version will always be available on our website at https://www.fergos.agency.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our practices, please discontinue using our services.